Customer Survey System
Customer Survey System has emerged as by far the best method of periodically assessing the customer satisfaction. Survey System allows customer to provide immediate feedback about their experience, which is ideal for service counter applications such as hospital, banking and hospitality.
Customer survey system (7" Wide Screen/ 10" Wide Screen/ 15" Wide Screen) is an industrial grade touch Panel PC preloaded with customer survey application. Default language is English, customers can choose their preferred language to start the survey. Once customers complete the survey, the survey results send to backend server via Wi-Fi/ LAN. The survey system continues to play advertisements until next customer touches the screen to start a new survey.
Statistics are automatically tabulated and presented in an easy to read graphical format in real time. The report can be exported in Ms Excel Format and is set up to be delivered directly via email, providing key performance indicator (KPI) information straight to management.
|Size||7" Wide Screen/ 10" Wide Screen/ 15" Wide Screen|
|OS||Windows Embedded 7 Standard|
|Network||RJ45 or Wi-Fi|
|Language||English + 3 others|
|No. of Question||Maximum 10 questions|
|No. of Answer (icon)||Maximum 5 icons (support 2/ 3/ 4/ 5 icons)|
|2nd -level Question||Maximum 5 answers (Answer in text or icons format)|
|Report Format||Ms Excel|
|Advertisement||Images only (jpg/ jpeg/ png)|
|Cloud||Anewtech Cloud Database Management|
Survey system provides the customer satisfaction report in real-time and is crucial for management to identify the area for improvement. With guidance from management, employees proceed to make changes that will help to switch unhappy customers to happy customers.
High customer satisfaction ratings can have powerful effects in the form of reduced negative word of mouth and increase in the number of loyal customers. In an era of high competition and expectations, customer satisfaction surveys are essential tools in gaining insight about the customer satisfaction levels.