Support & Service
Maintaining pre-sales and post-sales customer support infrastructure is important to us. Our field application engineers and sales representatives goal is to fulfill customers project requirement and enhance customers experience with Anewtech. From product development throughout the extended life of project, we strive to provide a superior product at a competitive price, quick time-to-market and maintain stringent quality standards.
Technical Support
Our customer support team is capable of providing real-time answers as well as documents such as user manuals, sample drivers, product life cycle and road maps, BIOS updates, and test reports.
Long-Term Availability
We know that long-term availability is one of the most important factors of consideration when customers are making product development decisions. Extending the product life and ensuring resources and parts are available throughout the life cycle is critical to success. Designs and components are selected to insure the finished product yields a long and stable life cycle. Second sources on critical components are identified and tested for compatibility in the event they are needed. We have a history of providing support and ensuring parts availability beyond 7 years.
RMA Services
During the active life of the Anewtech product, all software and firmware updates, along with any repairs, are covered under a 1-year warranty policy from the date of shipment. The standard warranty can be extended for up to 3-year warranty period.
Quality Assurance
Strict quality standards are maintained throughout our engineering and manufacturing process. We are committed to providing green products that are compliant with RoHS regulations.